Refund policy

The 7-day trial

The trial costs ₹99 plus 18% GST in India, and US$2 in other countries. It is a single payment for 7 days. It never renews by itself and sets up no mandate or subscription. Each workspace can take the trial once. The trial payment is not refundable once it has gone through, except when the trial could not start because the workspace had already used one: then we refund that payment in full.

Plans

Payments for a paid plan are not refundable, in full or in part, once the payment has gone through. We don’t give partial refunds for unused time.

When a trial or plan ends

If your plan renews by itself, turn off auto-renew before the renewal date and nothing more is charged; the plan keeps working until the last day you paid for. If you paid once, the plan simply stops on its last day.

Nothing is deleted. When a trial or a paid plan ends, the workspace becomes read-only: you can still sign in, view everything and export all your data, but you can’t add or change records until you pay for a plan.

When we do refund

• If we charged you in error, or twice for the same period, we refund the extra amount in full, whenever you tell us.
• If a payment failed but money left your account, your bank or the payment processor returns it automatically.
• If we end your plan without cause, we refund the unused part of the period you paid for.
• Rights the law gives you that cannot be excluded still apply.

Currency and bank fees

Payments from India are processed by Cashfree Payments, in Indian rupees. Payments from other countries are processed by PayPal, in your currency or, where PayPal can’t take it, in US dollars, as shown before you pay. A refund is made in the currency you paid. Currency conversion or foreign transaction fees charged by your bank or card network are theirs, and we cannot refund them.

Chargebacks and disputes

If something is wrong with a payment, please write to us first; we can usually fix it faster than a bank can. If you open a chargeback or payment dispute, we may pause new payments on the workspace while it is open, and we will share our records of the payment with the processor to answer it.

How refunds are paid

Write to support@theopenngroup.com from your account email with your order ID. We start approved refunds within 3 working days, back to the original payment method through the processor that took it (Cashfree Payments or PayPal). Banks usually take another 5 to 7 working days to show it.

Contact

Amit Singh Rawat, trading as The Openn Group, Bengaluru, Karnataka, India. privacy@theopenngroup.com.